1. WE CARE ABOUT YOUR PRIVACY
We care about your privacy. We have therefore implemented technical and organizational measures to protect the personal data that you provide to us when using our Website.
2. WHICH PERSONAL DATA DO WE COLLECT AND WHY?
2.1 Process Orders Made via our Website
In connection with an order, we collect information regarding your name (first name and last name), e-mail address, telephone number and address. We process the collected information for the purpose of administering your order, including to communicate with you regarding the order (e.g. for support purposes in the event of any issues with the delivery of the items), and to fulfill our contractual obligations in relation to you.
We will keep your information as long as you are a customer of the company and thereafter they will be saved in accordance to certain law requirements, for example the Dutch bookkeeping and tax law. After this time has passed your personal information will be deleted. Furthermore, when paying via the Website you need to provide further information, such as debit or credit card information. We use third party payment providers in order to process payments via the Website. The payment providers are data controllers for their own processing of your personal data in order to process payments. The provision of the categories of personal data outlined above is required in order for us to administrate your order. If you do not provide the required information, we will not be able to process your order. We keep information regarding your order and transaction, including any support email relating to the order should any issues arise with the delivered products and for accounting purposes.
2.2 Use of the Website
Based on your consent, we may also process personal data, e.g. your name and e-mail address, that you voluntarily provide to us.
Additionally, we collect visitor statistics, including content and pages visited, referring website and searches made on our Website. We use the data to personalize the online user and shopping experience, and to develop, test and to continuously improve our Website. We do not collect complete IP addresses. Thus, the collected data cannot be connected to or used to identify you.
2.3 Direct Marketing and Surveys
Based on your consent we may process your email address to send direct marketing information to you in order to satisfy our legitimate interest of informing you of offers in relation to our products and services. We may also process information regarding your order history, order value, payment method used and from which country you accessed our Website in order to send you relevant and tailored offers via e-mail and other similar ways of electronic communication. You have the right to at any time oppose to our processing of your personal data for direct marketing purposes and de-register from future communications from us, please see contact details below.
2.4 Statistics and Business Development
We may process the personal data that you provide to us, including location, purchased product categories and information regarding payment method, when using our Website for statistical purposes, e.g. in order to see how many individuals in a certain age range have purchased our certain product. This statistical information may be used for business development purposes. The processing of your personal data is necessary in order to satisfy our legitimate interest of continuously improving our business and providing new products and services.
3. WHO HAS ACCESS TO YOUR PERSONAL DATA?
3.1 Third Party Payment Providers
Your personal information could come to be handled by a so-called data processor that helps in our communication with you. This data processor will only handle your personal information in accordance with the guidelines for which it was collected. We use third party payments providers to handle payments via our Website. In order to administer the order and for the performance of the agreement between you and us, we will disclose information regarding your name, address, order information, and debit or credit card information and device used for purchase to the third-party payment provider. As stated above, the payment providers are data controllers for their own processing of your personal data in order to process payments.
3.2 Delivery and Storage Partners and other Third-Party Service Providers
In order to handle orders, we use third party delivery service and storage partners. As such, for the purposes of administering the order and to fulfil our contractual obligations in relation to you we will share your personal data, including your name, address and telephone number in addition to order information with our delivery and storage partners. The third-party service providers that we engage are contractually obligated to only process your personal data in accordance with our strict instructions and may not use your data for their own purposes. Additionally, they are obligated to implement technical and organizational security measures to protect and safeguard your personal data.
3.3 Other Third Parties
Finally, we may process and disclose the personal data that you have provided to other third parties than outlined above in order to fulfil our legitimate interest of complying with applicable law and regulations and lawful regulatory requests or relevant orders from competent courts and public authorities and to establish, exercise and defend legal claims. Additionally, we may disclose your personal data to third parties in case of a merger or a transfer of assets in order to fulfil our legitimate interest of carrying out such merger or transfer of assets.
4. WHAT ARE YOUR RIGHTS?
You have the right to request access to the personal data that we store about you. You also have the right to request that incorrect or incomplete personal data is corrected. Furthermore, you have the right, to the extent our processing is based on your consent, to at any time revoke your consent to our processing of your personal data. Should you have any issues regarding our processing of your personal data, please do not hesitate to contact us.
5. TRANSFER OF PERSONAL DATA OUTSIDE THE EU/EEA
We do not use third party delivery and storage partners outside the EU/EEA.
6. HOW WILL WE NOTIFY YOU OF CHANGES TO THIS NOTICE?
If you have any questions or concerns about our processing of personal data, please contact us using the following contact details.
Marie Curieweg 3
6045 GH Roermond